Over the past two decades, we’ve developed a proven process using disruptive methods to create and accelerate change. A well-crafted formula of visualization, data, dialogue, and group discussion is at the core of our solutions.
A PSAP change is not fueled by knowledge alone; it requires an emotional connection. People need to know: why the organization is changing, what is changing, and how they, as individuals, need to change. When done well, this approach leads to inspiration, motivation, excitement, engagement, and most of all, a passion to change.
Heather Joyner is a veteran with over two decades of public safety telecommunications experience.
Heather serves as the full-time 911 Director with Burke County Emergency Communications, located in Morganton, North Carolina. Prior to joining Burke County in 2022, Heather served as the 911 Director for Halifax County Central Communications from 1998-2019 and the Assistant 911 Director with Franklin County Emergency Communications from 2019-2022.
In her role with Burke County, Heather oversees and coordinates all activities of the Public Safety Answering Point including research and implementation of new technologies that provide citizens with the best means for contacting 911 within rural areas of North Carolina.
From her experience, Heather founded the PSAP Consulting Group offering PSAP leaders support through executive coaching, leadership development, and organizational change management. Heather also shares her expertise by speaking at national conferences and serves on many committees including the Lake Gaston 911 Task Force Executive Board, LAPSEN Dispatch Pathway, and most recently, eBodyGuard’s Advisory Council.
Heather has a degree in criminal justice and in her spare time, she hosts a podcast for supporting PSAP leaders called, Stop 911 Drama: PSAP Real Talk.