Over the past two decades, we’ve developed a proven process using disruptive methods to create and accelerate change. A well-crafted formula of visualization, data, dialogue, and group discussion is at the core of our solutions.
A PSAP change is not fueled by knowledge alone; it requires an emotional connection. People need to know: why the organization is changing, what is changing, and how they, as individuals, need to change. When done well, this approach leads to inspiration, motivation, excitement, engagement, and most of all, a passion to change.
Heather Joyner is a veteran with over two decades of public safety telecommunications experience.
Heather serves as the full-time Assistant Director with Franklin County Emergency Communications, located in Louisburg, North Carolina. Prior to joining Franklin County in 2019, Heather served as the 911 Director for Halifax County E-911 Central Communications from 1998-2019.
In her role with Franklin County, Heather oversees and coordinates all activities of the Public Safety Answering Point to include research and implementation of new technologies that provide citizens with the best means for contacting 911 within rural areas of North Carolina.
From her experience, Heather founded the PSAP Consulting Group offering PSAP leaders support through executive coaching, leadership development, and organizational change management. Heather also shares her expertise speaking at national conferences and serving on many committees to include the NC 911 Board Educational Committee, RACE-CARS 911 Cardiac Support Mission, LAPSEN Dispatch Pathway, the Lake Gaston 911 Task Force Executive Board, and most recently, eBodyGuard’s Advisory Council.
Heather has a degree in criminal justice and in her spare time, she hosts a podcast for supporting PSAP leaders called, Stop 911 Drama: PSAP Real Talk.