PSAP TRAINING

Conflict is inevitable—in work and in life. Managers and Supervisors must address performance issues, colleagues who work in stressful environments must figure out how to work together or address inappropriate behavior. These situations call for having difficult conversations. In this course, Heather Joyner explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and PSAP’s performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to

move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.

Nowhere is the impact more dangerous than in public safety. Internal drama puts you at risk for more than just a headache. Loss of focus can lead to a lawsuit, or even a lost life. You already deal with the public’s drama. You don’t need it at work. This program packs a punch offering real-life examples from the world of public safety and 911. Participants are invited to engage in lively group discussions to discuss their managerial concerns and get solutions and practical ideas right on the spot. Real-world application for today’s leader in the public safety and 911 field.

Workplaces invest hundreds of thousands of dollars and time on equipment upgrades and technology but often very little on front line or supervisory training. Stop Workplace Drama Core Training gives new and seasoned supervisors and front line manager’s practical communication tools to influence others through responsible and persuasive communication. The end result is more cooperation, higher levels of engagement and better teamwork. 

There’s a reason your parents said, “If John jumped off a cliff would you jump too?” It’s easy to follow the pack instead of making choices based on your highest values. If your workplace seems to be overcome with negativity, gossip, backstabbing and other distractions now is the time to take a stand. This program inspires and motivates future leaders and seasoned leaders alike to self-examine, step up the game, and lead by example instead of unconsciously following the pack.

Why does the Bully bully? Because it works. When both employees and supervisors learn how to identify and confront bullying, the behaviors change and boundaries are set. This program teaches the mental, emotional and communication skills for addressing bullying behavior in the workplace. The result is an empowered and self-managed workforce.

Handling emergencies is part of the job. However there’s one emergency you should never have to handle: Losing and replacing key employees unexpectedly. Succession planning is the preventative measure that ensures you are still in charge of managing the emergencies instead of becoming one.