PSAP TRAINING

In 911 communications, conflict isn’t optional—it’s guaranteed. Whether it’s addressing performance issues, tackling unprofessional behavior, or helping stressed colleagues work together, leaders can’t afford to avoid tough conversations. Avoidance breeds drama. Action builds trust.

This training gives you the tools to step up with confidence. You’ll learn how to:

• Address performance issues head-on without damaging relationships.
   
• Cut through conflict by understanding different work styles, goals, and power dynamics.
   
• Shift your perspective on conflict—seeing it as an opportunity for growth, not a threat.
   
• Use a proven conversation model to move discussions forward and set clear next steps.
   
• Check for resistance instantly with one simple, powerful phrase.
   

Tough conversations don’t have to be destructive—they can be transformational. With the right skills, you’ll turn conflict into clarity, build stronger teams, and boost your PSAP’s performance.

Nowhere is workplace drama more dangerous than in public safety. Inside a PSAP, drama isn’t just distracting—it’s deadly. Loss of focus can trigger mistakes, lawsuits, or even cost lives. You already handle the public’s emergencies every day—the last thing you need is chaos inside your own center.

This session gets real. Packed with hard-hitting, real-life examples from 911 and public safety, you’ll learn seven proven ways to stop drama in its tracks and take back control of your workplace.

Through interactive discussions and real-world scenarios, participants walk away with:

• Practical strategies to shut down drama before it spreads.
   
• Tools to refocus teams on mission and performance.
   
• On-the-spot solutions to today’s most common leadership headaches.
   

This isn’t theory—it’s real-world application for today’s 911 and public safety leaders. Drama ends here.

Agencies spend thousands on new technology and equipment—yet often overlook the most critical investment: training the people who lead the team. Without skilled supervisors and frontline managers, even the best systems can’t stop drama from draining focus, morale, and performance.

The Stop Workplace Drama Core Training equips both new and seasoned leaders with practical communication tools to influence others through accountability, clarity, and persuasive leadership.

Participants walk away with:

• Tools to replace excuses with ownership.
   
• Strategies to eliminate complaints and build cooperation.
   
• Skills that drive engagement, strengthen teamwork, and improve results.
   

The outcome? A drama-free culture where supervisors lead with confidence, teams work with purpose, and no one is left with excuses, complaints, or regrets.

There’s a reason your parents said, “If John jumped off a cliff would you jump too?” It’s easy to follow the pack instead of making choices based on your highest values. If your workplace seems to be overcome with negativity, gossip, backstabbing and other distractions now is the time to take a stand. This program inspires and motivates future leaders and seasoned leaders alike to self-examine, step up the game, and lead by example instead of unconsciously following the pack.

Why does the Bully bully? Because it works. When both employees and supervisors learn how to identify and confront bullying, the behaviors change and boundaries are set. This program teaches the mental, emotional and communication skills for addressing bullying behavior in the workplace. The result is an empowered and self-managed workforce.

Handling emergencies is part of the job. However there’s one emergency you should never have to handle: Losing and replacing key employees unexpectedly. Succession planning is the preventative measure that ensures you are still in charge of managing the emergencies instead of becoming one.