PSAP Management Mastermind

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As a 911 Director or leader in public safety telecommunications, your job isn’t limited to managing the budget, hiring, and making sure you have enough people on staff. Your role requires of you difficult decisions about how to influence, discipline and course-correct people. The biggest problems you will ever face is not about the budget, technology or process.  

Your greatest drama will always involve other people 

• Your supervisors aren’t rowing in the same direction 
• Your pot-stirrer has seniority and you're up against union protection
• Petty gossip and bad morale contribute to a toxic work environment 
• No one knows who to trust 
• Meetings turn into gripe sessions so you avoid them like the plague 
• Your open door turns into a revolving door that wastes your time 
• You avoid difficult conversations because you don’t have the skills  

It’s Tough Being Sandwiched in the Middle  

As a department head or manager, you're often caught in the middle between administration and the people. There’s very little support or leadership development to help you build the critical skills needed in this fast paced, high-stressed work environment. The environment is toxic, difficult conversations are avoided, trust erodes, and workplace drama escalates. No wonder you feel overwhelmed, exhausted, and burned out.  

It doesn’t have to be this way  

What if you had real-time expertise to get a question answered, get the support you need or simply have access to your peers to share your own experiences?  

An Invitation to Join PSAP Management Mastermind  

Get the support, expertise, information, and coaching you need so that you are navigating the ship instead of shoveling coal in the boiler room. 

No matter how many leadership books you read or TED Talks you watch, nothing can replace the value of face-to-face interactions with brilliant people. This Mastermind group will put you virtually in a room with executives and colleagues who've faced the same challenges you face -- and some you have yet to face -- so you can have detailed conversations about your troubles.

Benefits 

• Learning and access to leadership experts and authors
• Access to Heather Joyner as your industry expert coach 
• Opportunity to learn about PSAP management and gain critical communication skills 
• Invitation to join the private member’s only LinkedIn group 
• Camaraderie and networking with a community of your peers 
• Recording of each month’s training session and Q&A
• Increased accountability, support and reinforcement  

Mastermind groups provide incredible benefits to PSAP leaders who join. By mingling with other PSAP leaders and industry experts, you can get help with your most stubborn problems, hold yourself accountable to your peers, and take inspiration from the successes and struggles of others.