Unresolved workplace conflict wastes time, increases stress, and negatively affects the workplace culture. But conflict isn’t the problem: Mismanagement is.
Leaders unintentionally mismanage conflict when they fall into dysfunctional patterns of aggression, avoidance, and appeasing.
The three reasons leaders mismanage conflict is due to the fear of emotions, the lack of skills development, or the culture itself.
Resolving conflict requires the ability to initiate, engage in and stay with difficult conversations.
Join Heather Joyner, Founder and CEO of the PSAP Consulting Group, and leadership expert and author, Marlene Chism as they discuss concepts in the book, learn a new definition of conflict, the ways in which leaders mismanage conflict, the three necessary components for building conflict capacity, and why identity shapes behavior.
ZOOM Virtual Event
Date: Thursday, June 9, 2022
Time: 10:30 a.m. EST | 9:30 a.m. CST
8:30 a.m. MST | 7:30 a.m. PST
Cost: $150.00
BONUS: Included in this registration is a physical copy of the book, From Conflict to Courage, and Marlene's discussion guide, which is great for meetings, training, book clubs, and roundtables.
Once registered, the ZOOM details and Discussion Guide will be provided.
Marlene Chism is the leading authority on stopping workplace drama. She works with C-Suite leaders to build drama-free cultures that drive growth and reduce costly mistakes. Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. Her expertise includes leadership development, conflict management, and strategic communication.
Marlene is a recognized expert on the Linked In Learning platform, producing educational videos on Anger Management, Having Difficult Conversations, and Working with High Conflict People.
She is the author of four commercially published books: Stop Workplace Drama (Wiley 2011), No-Drama Leadership (Bibliomotion 2015), and Stop Drama in Your Healthcare Practice (Greenbranch 2018), and From Conflict to Courage (Berrett-Koehler, 2022).
As a seasoned professional speaker, Marlene’s transformational message of personal responsibility, and alignment is making its way around the globe at leadership academy’s corporate retreats, association conferences, and customized webinars.
Marlene has a degree in communications from Drury University, and a master’s degree in HR Development at Webster University. She is an advanced practitioner in Narrative coaching.
To learn more about Marlene, visit www.marlenechism.com
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